By Linda Harmon
As most people know, the internet can be challenging. According to Jon Reason, owner of Ojai PC Pros and Ojai Broadband, it became even more difficult when approximately 100 Ojai.net e-mail clients found themselves out in the cold last month. Their service stopped, not because of a computer bug or glitch, but because their service provider discontinued all service without warning. Ojai.net owner Tom Sharp failed to return phone calls or e-mails by press time.
“Our internet service was disconnected rather abruptly,” said Moondance Foxmarnick, head of the technology department of Ojai Valley School, a former Ojai.net e-mail client.
Ojai.net’s Bryant Street office was closed each time Foxmarnick went there to make inquiries. She was preparing “a work-around plan” when Reason called.
“Fortunately, from Jon’s quick action we were able to continue without much impact as it was a holiday,” said Foxmarnick. “It could have impacted us greatly had Jon not stepped in.”
According to Foxmarnick, Ojai Valley School had a very good relationship with Ojai.net and went with Reason’s Ojai Broadband, intending to keep their internet vendor local.
“I’m not sure what’s going on but they have shut down all internet service,” said Reason. “Tom called me and said he was shutting it down but didn’t let any of his customers know … A lot of people have been calling me.”
Reason has been contacting as many of Ojai.net’s customers as possible to offer service, migrating the stranded accounts over to his new Ojai Broadband.
According to Reason, Sharp’s customers will have to change their e-mail addresses or pay Sharp $10 a month to keep the ojai.net address and have actual service with Ojai Broadband.
“Tom said he plans on still doing web hosting,” said Reason, who added he was trying to get a smoother transition worked out for the e-mail customers.
According to Reason, he doesn’t have the e-mail addresses of Ojai.net customers to contact them.
“I did my best to call everyone to tell them what was going on,” said Reason, “and transfer them over if they wanted.”
As of Thursday morning the Ojai.net web site was still up and offering e-mail service. The last posted service announcement was dated 5:20 p.m., Jan. 30.